Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners
Topics include: Dining room and kitchen organization and personnel Reservations, greeting, and seating Classic and modern styles of table service Beverage and wine service Money handling Service challenges-what to do when things go wrong Front-of-the-house safety and sanitation Industry surveys consistently show that service is the number one reason that people come back to a restaurant-or dine elsewhere. With competition increasing for today's dining dollar, restaurants must go beyond culinary excellence to ensure their success. They must offer Remarkable ServiceSM, … Read more
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